Customer Service

FAQ's - Frequently asked questions


Here you can find out more about our Waidzeit ® products - from setting the watchband size to the shipping conditions.

HOW CAN I ADJUST THE SIZE OF THE BRACELET?

 

The links of the wooden bracelet are interchangeable and the size of the bracelet is individually adjustable. The detailed description can be found under the following link:


CAN I REORDER SINGLE LINKS?

 

Basically, our bracelets are delivered in such a way that there are enough links even for large wrists. If, however, the bracelet is too small for your wrist or a link is broken, we will be pleased to send you additional links.


ARE THE WOOD WATCHES TREATED?

 

All Waidzeit ® wooden watches are natural and are only used with a dirt- and water-repellent oil. Further treatment is not necessary in principle.


ARE DIFFERENCES BETWEEN INDIVIDUAL CLOCKS?

 

Yes, since wood is a natural raw material, every piece is unique. With respect to color and grain, no Waidzeit ® watch is the same.


ARE THE WAIDZEIT WATCHES WATERPROOF?

 

Wood changes its properties by contact to water - it expands (It "works"). Therefore, you should take off the watch while swimming or taking a shower. If you forget it, a fast drying is highly recommended. Short-term, short contact with water - for example when washing hands or in the rain is harmless.


WHAT SHOULD BE CONSIDERED FOR THE STORAGE OF WATCHES?

 

Wood adapts itself to its surrounding climate and changes its form - wood works (these are called springs and shrinkage). Therefore, it is advisable to store the watches at normal room temperature and normal room humidity. Please also note that the watches can darken when exposed to sunlight. The properties are different from the different kinds of wood.


WHAT SHOULD NOT CONSIDERED IN ADDITION?

 

Unlike metal or plastic watches, wear phenomena such as scratches, wear marks ... can occur more easily. If you want the watch to look like new, a careful handling (no gardening, no crafts, etc.) is advisable. Please also note that the wooden watches are made of small pieces and must be kept away from small children.

HOW DO I SET THE CLOCK AND DATE DISPLAYS?

Clock timing: Pull the crown out to position 2 and turn the hands clockwise to set the desired time. Then push the crown back into position 0.

 

Date display : Pull crown out to position 1 and turn clockwise until the desired date is displayed. Then push the crown back in completely (position 0).


HOW CAN I DISPOSE THE BATTERY?

 

The watches are of course sent with battery. These can be at the end of their life. We guarantee a professional and environmentally friendly disposal of the batteries. Please do not dispose of batteries or watches in the household waste, but bring them to a designated collecting point.


WHAT PAYMENT POSSIBILITIES ARE ACCEPTED?

 

Our watches are simple and convenient to pay by bank transfer, Paypal or credit card.


HOW WORKS THE SHIPPING?

 

We send our products free of charge within the EU. In Switzerland additional fees may apply for customs duties. As soon as you have ordered a Waidzeit product, you will receive a confirmation e-mail as well as a shipping confirmation. In order for your order to arrive quickly and without any problems, our products are sent by DPD.


HOW DOES THE REDEMPTION WORK?

 

Please send returns to the following address:

Waidzeit GmbH & Co KG

Raiffeisenstraße 188

A-8967 Haus im Ennstal